Knowledge Management a.k.a „KM” in SSC Finance

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Knowledge Management is a brand new concept on the Romanian market. Even if at first sight it sounds pretentious, it is not. This process allows us to stock and develop, and also contributes to the dissemination and the use of information inside the company. KM centralizes the resources (human, IT) and puts at the employees’ disposure the necessary information in order for them to reach in an efficacious and efficient way their job objectives, but at the same time for their own professional development.

In SG EBS this position is part of a business strategy even though it was not initiated long ago. The fact that we are part of the Societe Generale Group makes us able to have the privilege to access the newest  solutions for stocking information in the fastest and accessible way for all our employees. Share-drive is maybe one of the most on vogue and friendly tool through which we upload training documents in a few minutes and hundreds of employees have access to them anytime.

The development of the information resources is one of the biggest and most interesting challenges inside the KM process. The main reason is the fact that you work with people in every step until the end of the process. The identification of the need for training is established through discussions with the supervisors. This way we can find out the skills we need to improve and develop for our team members so that they can be trustful and get great results at work. The most dynamic way to develop internal information is through the „Internal Trainer” program and also through workshops (only with internal staff or even with colleagues from Paris and Bangalore) and PSS(Problem Solving Session). The result is the one we wanted and it is always focused on the missing part from our colleagues training.  The Knowledge Management Theory[1] sustains the idea that there are 2 types of knowledge: tacit and explicit. Tacit knowledge represents the study and the experience that each person had and the explicit knowledge which is stocked on different levels and it represents the company experience. The key to success in KM is that more of the tacit knowledge ( ~42% [2]^ information) to pass in the explicit zone.

Also the theory sustains  „The Knowledge Spiral”

The information dissemination is made through the share point, where the data is stocked and it includes the resources of training, and also through the communication on-line (Jive) from Group Societe Generale. These are meant to connect professionals interested in the same subject and to ease the access to the newest data, projects and changes in the Group but also for the legislative and IFRS norms.

The KM function is based on 3 main area which together sustain the results: Process Experts + Collaboration + Dedicated It Solutions. I will get back with details on each of them in the following articles.

[1] Introduction to Knowledge Management, Filemon A. Uriarte, Jr., editia 2008.

[2] The Delphi Group, Inc., (2000)

By Diana Bulai, Knowledge Management Expert, SG EBS