Societe Generale
Global Solution Centre
Societe Generale Global Solution Centre, located in Bucharest, is one of the shared services centers of the Societe Generale Group. The company provides high-quality professional services to SG Group entities around the world in various fields of activity: Finance & Accounting, Human Resources, Information Technology, Know Your Customer and Compliance.
Finance
The Financial Services Center of Societe Generale Global Solution Centre, launched in 2011, now counts over 420 employees who are doing business for more than 300 client entities. Teamwork within this center consists of providing services for SG Group entities such as:
> Accounting and Financial Reporting (general accounting, Group reporting in IFRS, local statutory reporting, tax reporting, monitoring and supervision of activities);
> Procure-to-Pay activities (procurement, invoice processing & payment, accruing of unbilled invoices and intra-group invoicing, Travel and Expenses management, risk management on third party payments);
> Financial Performance Management (building the budget and forecasts, analyzing actuals and contributing to the development of strategic plans to meet financial goals);
> Regulatory Reporting (EBA and Local Regulatory Reporting covering a broad range of financial and risk reports (FINREP, COREP, Pillar 3, STE etc.) for different European regulators, underpinned by burgeoning capabilities in regulatory data management and analytics).
In order to better steer our services, we have created a dedicated transversal department to cover performance management, project management and business analysis, data management, and accounting quality controls.
Human Resources
The Societe Generale Global Solution Centre Human Resources Center, launched in 2012, now counts more than 220 employees delivering HR services to entities within the Societe Generale Group, mainly for EMEA countries (France, Romania, Switzerland and Luxembourg), but also some specific services globally.
The team's work consists of delivering five important processes: Workforce Administration, Contact Center Support, Training Organization, Recruitment and HRIS & Reporting:
> Workforce Administration activities are mainly focused on the following areas: labor management, work time and absenteeism management, and payroll services.
> The Contact Center department provides first-level HR support and technical support for HR applications, in French, English and Romanian, for our customers around the world.
> Using a single IT platform, the Training team manages standard global processes (organizing training rooms and e-learning distribution) and the management of Societe Generale’s training catalog.
> Our Recruitment team performs internal and external recruitment activities: job posting, CV prospecting, short list preparation.
> The HRIS & Reporting team works closely with the Societe Generale teams and provides support for HR applications, HR reporting and tactical development.
Our business analysts, in collaboration with the Societe Generale Group teams, facilitate the successful execution and transformation of HRIS (Human Resources Information System) projects. All of these departments are accompanied by a team of certified project managers, permanently connected to the SG Group's objectives and priorities, with a high level of expertise on process transfer and continuous improvement.
In order to optimize our services, we have created a dedicated project team capable of managing off-shore end-to-end projects, from domain definition, qualified recruits, work-shadowing, parallel run of the processes, governance of the transitions with all stakeholders involved, and additional post-project optimizations.
IT
Societe Generale Group has the ambition to create a ‘Bank of the Future’ through a process of digital transformation. Through the IT support offered, we have become, more and more, a strategic partner for the Group. The future of the bank will be a Hi-Tech one and we contribute to building this future.
This division was launched in early 2015 to support the Societe Generale Group in expanding its IT activities in Eastern Europe.
The mission of the IT division is to contribute to the transformation of the Societe Generale Group by proposing high quality IT services alongside with innovative operating models, being, at the same time, part of the central team. Today, the division has over 700 specialists who collaborate mainly with teams in Paris, in an Agile mode, exchanging ideas, roles, responsibilities, as if we were located in Paris. In addition, video conferencing and frequent travel help us overcome geographical barriers.
The whole team speaks English and over 50% speak French, facilitating better communication with teams in Paris, London and Bangalore.
At the same time, we managed to obtain full autonomy on a set of critical applications or activities, and within our strategy we want to increase the autonomy per project every year. Our teams are divided into four departments:
> CFT-DDS - department dealing with Corporate Functions: Finance, Risk, Compliance, Human Resources, Communications and Procurement;
> ITEC - the Investment Bank department of Societe Generale, alias GBIS Global Banking and Investment Solutions;
> ITIM - Retail Bank with activities in Paris, especially BDDF and Credit du Nord;
> GTS - department responsible for Societe Generale infrastructure, messaging, networks, servers, data centers and Cloud.
Our services cover the entire spectrum of IT activities, from software development, business analysis, quality assurance to application support. We are also increasingly involved in the Group's information security projects with the help of our own IT security hub.
The strategy of our IT division is to focus our efforts on the quality of services and to transform ourselves into an organization that anticipates business needs, continuing to bring remarkable value to the entire Group.
Know Your Customer
Know Your Utility (KYU) business line is a globally recognized Capability Center for Third Party Data and Life Cycle Management.
More than 1,500 staff across Societe Generale Global Solution Centre Romania and India are delivering services for the existing utilities such as “Know Your Customerâ€, “Know Your Supplier†and “Know Your Partner†in several languages (English, French, German and Italian).
Our mission is to check main aspects related to client identity and shareholders’ profile, financial health and activity type, across different types of documents provided by our clients and raise an alert in case of any risk foreseen.
> Know Your Customer (KYC) – A service aiming to help manage KYC compliance across the customer life-cycle through specific processes like “Client Onboardingâ€, “Client Remediationâ€, “Periodical Reviewâ€, “Negative News Screeningâ€, “Client Offboarding†etc.;
> Know Your Supplier (KYS) - A SG Group recognized service offering to perform periodic due diligence for suppliers;
> Know Your Partner (KYP) - A Service offer for BU/SUs, in-line with SG Group’s compliance framework, for “Sponsoring & Patronageâ€;
> Document & Data Utility (DDU) - A Service offer for BU/SUs aimed to centralize and standardize the process of Document & Data sourcing for the Group and for external parties;
> Quality Assurance As a Service (QAAS) - Centralized Quality Assurance (QA) Utility for the Group;
> Screening factory - Centralized Transversal Screening Utility for the Group.
Compliance
Compliance (CPLE) is the newest Business Line created in 2020 within SG GSC. It now counts over 250 specialists providing compliance services to entities within the Societe Generale Group and contributing directly to its compliance framework.
Our business line is organized around nine main compliance risks, which are grouped in two broad categories:
> Financial security: know your customer - compliance with the rules and regulations on international sanctions and embargoes; countering money laundering and terrorist financing, including reporting suspicious transactions to the appropriate financial intelligence authority when necessary.
> Regulatory risks: client protection - integrity of the financial markets; fight against corruption, conduct & ethics; preventing tax evasion; data protection; sustainability risks.
CPLE supports Societe Generale Group on a day-to-day basis in studying cases, playing an advisory and warning role in the event of non-compliance with the regulations. This partnership is essential in order to carry out the banking activity in accordance with the regulations and to ensure the sustainable development of the business.
Support Functions
Support Functions provides value added functional support in various aspects to the core business groups. The division includes a broad range of functions: Legal, Health & Safety, Compliance, Real Estate, Facility & Asset Management, Corporate Communication, Data Privacy, CDO, Contract Management and Internal Control.
> The Legal department ’s mission is to manage risk and help SG GSC to improve its efficiency by providing early warnings and intelligence, be involved in formulating its strategy, overcoming the internal and external challenges, and tailoring high-impact legal deliverables.
> The objective of Health & Safety department is to integrate safety and risk management into daily operations, ensuring that it becomes a natural part of our operations’ culture , enhancing management/employees cooperation and providing long-term results for their health.
> Acting in Compliance consists of knowing and respecting the rules issued by the regulators The purpose of these rules is to ensure the transparency of the company's relations with its stakeholders, as well as its integrity. The Compliance Department is involved in defining compliance norms and standards, performing controls, as well as ensuring key cross-business functions such as digital transformation and training.
> Real Estate , Facility and Asset Management is the total management of all services that support the core business of an organization.
It is a multidisciplinary process that includes a wide range of activities that is the basis for ensuring the functionality, comfort, safety and efficiency of buildings and grounds, infrastructure, buildings and assets of the company.
> The role of Corporate Communication is to build a strong, consistent and coherent brand image of SG GSC while constantly being aligned with the Societe Generale brand. The department is managing internal and external communication activities, organizes and coordinates events and manages Citizenship (volunteering) activities.
> The Data Privacy Office of Societe Generale Global Solution Centre Romania has the role to ensure the company is compliant with the European General Data Protection Regulation (GDPR) and applicable local regulations in terms of personal data. Its role is to offer support and advice to all the Company’s departments in terms of personal data protection, notably employees’, clients’ and providers’ personal data.
> Data Management team (DMO) aims to facilitate cross SG GSC BU DMO transversal communications between the Business Units in SG GSC Romania and India, sharing best Group practices/norms, animate issues identification & their remediation and position SG GSC Romania and India as the Global Hub for Data management.
> Corporate Services Management is the newest department within Support Functions delivering 3 main types of services:
- Contract management (for SG GSC in Romania and for SG internal clients) – support in the contractual process for the different stakeholders in order to have adherence to the SG Legal requirements.
- Personal assistant – to address the needs of supporting the top management while helping BU/SU to reduce the associated costs
- Event management - Management of SG Events, part of Corporate Access Team in Paris.
> Internal Control enables SG GSC to achieve its objectives throughout policies, procedures, practices and organizational structures implemented in order to: identify, asses and reduce the risks, create proper awareness and develop the risk culture into the organization, while maintaining a close relation to the Business Units.
Innovation
Our mission is to act as an enabler & driver of innovation within the organization.
Innovation complements Continuous Improvement and focuses on implementing new technologies and new ways of working in order to enable transformation strategy and solve complex, non-standard business challenges to ensure customer satisfaction.
Having Innovation as one of the Group values and at the core of SG GSC strategic plan, we aim to challenge the “status quo †state of mind of the entire organization:
> We are working on creating new, relevant and timely knowledge related to innovation within organization.
> We demonstrate the practice of innovation by testing & implementing innovative technologies.
> We strengthen our relations with the innovation ecosystem both within SG Group & on local market.
