Societe Generale
Global Solution Centre
Societe Generale Global Solution Centre is one of the regional services centers of the Societe Generale Group. Located in Bucharest, the company provides high-quality professional services in various fields of activity to Group entities around the world (finance & accounting, human resources, IT, Know Your Customer, compliance and BAU)
Finance
The Financial Services Center of Societe Generale European Business Services, launched in 2011, now counts over 300 employees who are doing business for more than 300 client entities. Teamwork within this center consists of providing two important types of processes:
Accounting and Financial Reporting (Group Reporting in IFRS, Legal and Regulatory Reporting, Added to Standing Supervision Activities and Set of Related Means of Control).
Accounts Payables and Travel & Expenses, which are run by dedicated teams to optimize all of the "procure to pay" activities.
In order to provide and optimize our services, we have created a dedicated project team capable of managing off-shore end-to-end projects, from domain definition, qualified recruits, work-shadowing, parallel processes, supervising coordination committees with all stakeholders, and additional post-project optimizations.
Human Resources
The Societe Generale European Business Services Human Resources Center, launched in 2012, now counts more than 180 employees delivering HR services to entities within the Societe Generale Group, mainly for EMEA countries (France, Romania, Switzerland and Luxembourg), but also some specific services globally.
The team's work consists of delivering five important processes: contact center support, training organization, data management, recruitment and HRIS & Reporting.
1. The Contact Center department provides first-level HR support and technical support for HR applications in many languages (Romanian, English, French, Czech and Russian) for our customers around the world.
2. Using a single IT platform, the training team manages standard global processes (organizing training rooms and e-learning distribution) and the Societe Generale training catalog.
3. Data management activities are mainly focused on the following areas: labor management, work time and absenteeism management, and payroll services.
4. Our recruitment team performs internal and external recruitment activities: job posting, CV prospecting, short list preparation.
5. The HRIS & Reporting team works closely with the Societe Generale teams and provides support for Level 2 IS for HR applications, HR reporting and tactical development.
Our business analysts, in collaboration with the Societe Generale Group teams, facilitate the successful execution and transformation of HRIS (Human Resources Information System) projects. All of these departments are accompanied by a team of certified project managers, permanently connected to the SG Group's objectives and priorities, with a high level of expertise on process transfer and continuous improvement.
IT
Societe Generale Group has the ambition to create a ‘Bank of the Future’ through a process of digital transformation. Through the IT support offered, we have become, more and more, a strategic partner for the Group. The future of the bank will be a Hi-Tech one and we contribute to building this future.
This division was launched in early 2015 to support the Societe Generale Group in expanding its IT activities in Eastern Europe.
The mission of the IT division is to contribute to the transformation of the Societe Generale Group by proposing high quality IT services alongside with innovative operating models, being, at the same time, part of the central team. Today, the division has over 700 specialists who collaborate mainly with teams in Paris, in an Agile mode, exchanging ideas, roles, responsibilities, as if we were located in Paris. In addition, video conferencing and frequent travel help us overcome geographical barriers.
The whole team speaks English and over 50% speak French, facilitating better communication with teams in Paris, London and Bangalore.
At the same time, we managed to obtain full autonomy on a set of critical applications or activities, and within our strategy we want to increase the autonomy per project every year. Our teams are divided into four departments:
• CFT-DDS - department dealing with Corporate Functions: Finance, Risk, Compliance, Human Resources, Communications and Procurement;
• ITEC - the Investment Bank department of Societe Generale, alias GBIS Global Banking and Investment Solutions;
• ITIM - Retail Bank with activities in Paris, especially BDDF and Credit du Nord;
• GTS - department responsible for Societe Generale infrastructure, messaging, networks, servers, data centers and Cloud.
Our services cover the entire spectrum of IT activities, from software development, business analysis, quality assurance to application support. We are also increasingly involved in the Group's information security projects with the help of our own IT security hub.
The strategy of our IT division is to focus our efforts on the quality of services and to transform ourselves into an organization that anticipates business needs, continuing to bring remarkable value to the entire Group.
Know Your Customer
Corporate & Operations (COP) is the newest Shared Service Center created in 2016 within SG EBS.
The team’s activity has as main objective to develop a service offer for Societe Generale Group and its business lines on the following activities:
Operations services:
Market analysis and activity steering
Contract management
Middle & Back-office operations
Operational reporting, as per regulatory requirements
Corporate functions:
Internal audit
Consultancy
Legal and compliance activities
Support Functions
Support Functions provides value added functional support in various aspects to the core business groups. The division includes a broad range of functions: Procurement & Administration, Finance, Corporate IT, Internal Control, HR Corporate & Corporate Communication.
As a corporate support function, the Procurement and Administrative department is responsible for various activities such as real estate developments and fit-out projects, procurement and sourcing, legal and statutory, domestic and international travels, health, safety and environmental programs, physical security of the people and spaces, asset& facility management. Its primary objective is to provide a strong backbone for the activities of all the Service Centers while also ensuring that every business need is met timely and successfully.
Finance is a corporate support division responsible for planning, compliance/control, and bookkeeping and reporting over the Service Center’s financial resources and derived indicators. Its mission on the decision support process is to supply at each stakeholder level the relevant insights concerning the Service Center’s past, current and future financial performance.
Corporate IT Department is responsible for the entire IT infrastructure of SG EBS, including but not limited to local and wide area network, telephony systems, end users’ equipment (workstation, telephone), basic applications as well as habilitation to business applications. IT project managers participate in business transitions projects and prepare the IT environment for the new activities created in SG EBS. The main objective of the department is to ensure a high performance and reliable IT environment at SG Group standards and meet all business needs of its internal clients.
Internal Control Department activity is based on a solid business practice that makes the right thing happen the first time.
Simply put, the Internal Control Department enables SG EBS to achieve its objectives throughout policies, procedures, practices and organizational structures implemented in order to:
Identify and mitigate risks within SG EBS (including reputational risk);
Ensure a proper awareness level;
Promote operational efficiency;
Encourage adherence to policies and procedures.
Our Internal controls don’t take time away from core activities and responsibilities being built into, not onto, business processes.
In support of our company’s values, HR Corporate department is implementing human resources best practices to recruit and retain a highly qualified staff, facilitate positive employee relations, train to enhance our staff skills, performance and job satisfaction, create competitive benefits and compensation programs. By all our initiatives we contribute to the increase of our organizational effectiveness.
We are working together with the business lines in the spirit of continuous improvement in order to make SG EBS the best place to work.
Corporate communications role is to build a strong, consistent and coherent brand image of SG EBS but in the same time to be aligned to the Societe Generale brand.
Corporate communication responsible is managing internal communication activities(events, promotes a transparent dialogue, communicates news, newsleters, etc) external communication (events partnerships, campaigns) and Corporate Social Responsability.
Innovation
Our mission is to act as an enabler & driver of innovation within organization
Innovation complements Continuous Improvement and focuses on implementing new technologies and new ways of working in order to enable transformation strategy and solve complex, non-standard business challenges to ensure customer satisfaction.
Having Innovation as one of the Group values and at the core of SG EBS strategic plan, we aim to challenge the “status quo ” state of mind of the entire organization.
> We are working on creating new, relevant and timely knowledge related to innovation within organization.
> We demonstrate the practice of innovation by testing & implementing innovative technologies.
> We strengthen our relations with the innovation ecosystem both within SG Group & on local market.
